This is the endless debate. The good news is that Kroger(s) is single handedly making people more dumb just for having walked through their automatic sliding glass doors.
I called Kroger(s) today to order a cupcake cake for Tommy's birthday. (I don't care what people say, cupcake cakes ROCK. They are easy to cut, no clean up, and you can never have too much icing. So suck it.)
I spoke to a man we will call Ben Dover. Our conversation went something like this:
Ben Dover: Hi. (There were no pleasantries, of "Hi, this is Ben, thanks for calling Kroger(s).", just "Hi".)
Me: Hi, yeah, is this Kroger(s) bakery?
Ben Dover: Um, yeah, this is the bakery.
Me: I'd like to order a cupcake cake please.
Ben Dover: You want to place an order? (as though this is the first time this has been done. Ever.)
Me: Yes please. I'd like like a cupcake cake with 16 cupcakes in a square. (this is for an adult, really, we don't need anything fancy)
Ben: What kind?
Me: I'd like white cake with white icing.
Ben Dover: Wait, I thought you wanted a cupcake cake?
Me: I do - 16 in a square.
Ben Dover: But you just said you wanted white cake?
Me: Yes, I would like a cupcake cake made with white cake and white icing.
Ben Dover: But...?
Me: You DO know that cupcake are made out of cake, right?
...I placed my order and finished this phone call quickly. I will pick it up tomorrow. Only the good lord knows what this cake will actually look like.
Kroger(s): Making people dummer since 1934.